General Travel Information
PASSPORT & VISAS
All Clients should be in possession of valid passports with the relevant visas for all countries to be entered.
It is strongly advised that all clients have travel insurance to cover them in case of unforeseen circumstances.
Most of our clients prefer the participation option – this saves on tour expenses for extra crew but also ensures a more interactive tour – they normally get asked to pitch their own tents, help pack the vehicle, assist with meal preparation and wash up afterwards – the “Many hands make light work” approach is best here J For a slightly more upmarket feel to a tour we can provide staff to set up camp and do all the other chores for your clients.
This will depend on the clients own target market but we feel that for the independent and young at heart traveller – and that could be anything from 18 to 65! - a good sense of humour and a degree of flexibility will suffice.
PRE & POST TRIP ACCOMMODATION
We can arrange pre- and post trip accommodation for your clients as well as extensions for Kilimanjaro, Zanzibar, Sun City and Cape Town.
AIRPORT ARRIVAL & DEPARTURE
We normally use our own vehicles for airport transfers for your groups but meet-and-greet for individual travellers can be arranged.
TOUR REPORTS & EVALUATIONS
In order to maintain and improve our standards of service, we normally request passengers to take a few moments to complete our evaluation questionnaire at the end of each tour. We normally send a summary of these results to our clients on a quarterly basis.
As with any adventure orientated tour we suggest soft luggage rather than bulky suitcases – it makes the packing and handling so much easier. Due to luggage constraints we would advise to keep luggage to a minimum - 1 backpack and one daypack per person.
We provide matresses and tents but clients has to provide their own sleeping bags and towels.
We have an extensive list of available campsites – from luxury campsites to exlusive sites with no facilities – to choose from. We have rated our accomodated establishments into budget, comfortable and boutique styles and our STO contracts and preferential rates will make sure that you stay competative in your market.
All vehicles are equipped with a basic first aid kit. It is advisable for you to carry a personal medical kit. As a precaution your travel insurance should include cover for medical expenses.
As Malaria is evident in parts of Southern and East Africa it is recommended that prophylactics should be taken. Up-to-date advice can be sought from your doctor or a local pharmacist. Mosquito repellent is an invaluable item.
MEALS & DRINKS
We normally suggest to have a cook onboard for both accommodated and camping style tours as the availability of meals can sometimes be limited. On the camping type tours most clients include a “food kitty” that pays for most meals, juice, tea and coffee. Alcoholic beverages is normally for the clients own account but the provision of these can be structured according to your own needs.
For the comfort and safety of everyone, we do not allow smoking in the vehicles or inside our tents. However, there will be ample opportunity for those who wish to smoke during the many stops en route.
Whilst we endeavour to adhere to the contracted itineraries of our clients it has to be said that we are travelling in Africa and occasionally things happen which may require changes to be made. In such instances we will do our best to minimise the impact these changes might have and try to substitute it with a similar product.
For more information on Southern and East Africa follow this link: http://www.cia.gov/cia/publications/factbook/index.html